Last updated: 14 July 2026
Hexkeep is made by Ozcan Yesilyurt, an independent developer. If something is broken, confusing, or just annoying, write to me directly and a human will read it.
Email: hexkeepgame@gmail.com
I usually reply within a few days. To help me help you faster, please include:
Purchases are granted as soon as the store confirms them. If a purchase was interrupted (you lost connection, or the app closed mid-purchase), reopen the game while online and it will finish granting the item. If it still has not arrived, email me with the date of the purchase and I will sort it out.
Purchases are handled by the app store, not by me, so refunds have to be requested there. On iOS, use reportaproblem.apple.com. On Android, use the Google Play order history. If a refund was refused and you believe it was a genuine fault in the game, email me.
Your progress is stored on your device, not on a server, so it does not follow you to a new phone and it is removed if you delete the game. If your progress disappeared on the same device without you deleting anything, that is a bug: please email me and describe what happened right before it.
Tell me your device model and what you were doing at the time. Crash reports help a lot, and the game already sends anonymous ones automatically, but knowing what you were doing is what makes them useful.
On iOS, go to Settings → Privacy & Security → Tracking and turn off
tracking for Hexkeep. In the European Economic Area and the UK, you can also change your consent
choices from inside the game. Ads will still appear, but they will not be personalised.
See the Hexkeep Privacy Policy for what data the game collects and why.